Westgate Resorts has grown to become one of the most renowned names in the hospitality industry, boasting a network of luxury resorts across several popular vacation destinations. However, as with any service or product, it is crucial for potential customers to understand what they are investing in before making their booking. Hence, this article provides an overview of Westgate Resorts ratings and what you should know before booking.
When it comes to customer reviews and ratings, Westgate Resorts receives mixed feedback. On platforms like TripAdvisor and Yelp, some guests have given high praises for their exceptional experiences at various Westgate properties. These positive reviews often highlight the excellent customer service provided by staff members, top-notch amenities such as spacious rooms with fully equipped kitchens and private balconies, multiple dining options on-site, impressive pool areas and well-maintained grounds.
Guests also rave about the prime locations of many Westgate Resorts that provide easy access to local attractions. For instance, those staying at Westgate Lakes Resort & Spa in Orlando appreciate its proximity to Disney World and Universal Studios while visitors at Westgate Smoky Mountain Resort & Spa enjoy being close to Great Smoky Mountains National Park.
However, not all reviews are glowing endorsements. Some guests have Westgate’s ratings expressed dissatisfaction over issues such as hidden fees (including a resort fee that isn’t always clearly communicated during booking), poor maintenance leading to dated or unclean rooms and facilities; slow response times from management when problems arise; aggressive sales tactics related to timeshare presentations; and difficulties encountered when trying to cancel or modify reservations.
It’s worth noting that these negative experiences don’t represent every guest’s stay but they do underscore the importance of understanding what you’re signing up for when you book your vacation with Westgate Resorts.
In terms of professional rankings within the hospitality industry itself – such as those issued by U.S News & World Report’s Best Hotels Rankings – none of the individual Westgate properties appear on these lists which usually feature high-end luxury hotels and resorts.
In conclusion, while Westgate Resorts offers a range of appealing amenities and is often praised for its locations, potential guests should be aware of the mixed reviews. It’s crucial to read the fine print regarding fees during booking, understand their timeshare sales practices if you’re not interested in purchasing one, and set realistic expectations about the level of luxury and service. As always with any travel planning, doing your research beforehand can help ensure your vacation experience lives up to your expectations.